Please take the photos to show all details clearly , as soon as it is the quality problem, I will replace the bad items in next order, and compensate the less of freight.if not quality problem, I will try best to help you .

Yes , we work on OEM orders.That means size,material,design,package,etc will depend on your requirement.

Yes, sample free but you have to pay for express cost.

Please understand we send many samples each month,so we have pretty nice discounts from the DHL, FEDEX AND UPS,I will offer for your confirmation before sample departing.

Generally,5-7days depend on different country.
The lead time of mass productions will depend on quantity, production art.etc. Usually 30-40days.

Yes,each step of productions and finished products will be camed out inspection by QC department before shipping.

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BY plane
By sea
By couriers: DHL,TNT,UPS,Fedex.etc